Frequently Asked Questions
Find answers to common questions about our products and services.
All Lilibet Candles are hand-poured using 100% soy wax and high-quality fragrance oils, creating a clean, long-lasting burn.
Our candles are hand-poured in small batches in Regional Victoria, Australia.
Each candle has an approximate burn time specified in the product description, depending on the size and how it is cared for.
Yes — our soy wax candles are vegan-friendly and cruelty-free.
No. We exclusively use soy wax and do not use paraffin wax in any of our candles.
Each candle is hand-poured, meaning natural variations in colour, texture, and finish may occur. This is part of what makes every Lilibet candle unique.
Checkout our Candle Care Tips page to find all information on optimising your candle.
Our candles are designed to offer a balanced scent throw — noticeable without being overpowering.
When used as directed, our candles are safe. Always burn on a heat-resistant surface and never leave a candle unattended.
We do! Reach out to us through our Contact Us page and get in touch.
Yes — we regularly attend local markets, including Daylesford Market, and other events.
Follow us on social media for upcoming dates.
Orders are typically processed within 3 days.
Delivery times vary depending on location and shipping method.
Yes, we ship Australia-wide.
We don’t currently offer a standard local pickup option, however if you’re a local feel free to get in touch and we’ll do our best to help where possible.
If you have any issues with your order, please reach out to us and we’ll review the situation and assist where possible.
Please contact us at lilibetcandles@gmail.com at your earliest convenience, and we’ll be happy to help.
You can reach us via our Contact Us page or email us directly at lilibetcandles@gmail.com.